https://www.training.comvergence.com.au/ 2026-04-21T09:30:00+00:00 https://www.training.comvergence.com.au/ https://www.training.comvergence.com.au/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2018-12-14T02:31:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=accountingbilling&rev=1544754664&do=diff Balance Adjustments Select the Customer / Account which needs it's balance adjusted. Click the Balance Adjustment icon Select if you wish to credit or debit the account/customer Enter required amount, the visible comment to customer and internal comment (visible only to you / staff). text/html 2018-12-14T02:31:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=adding_editing_accounts&rev=1544754664&do=diff Select the Customer under which you wish to add the account. From here you can search for an account or use the Account Generator to generate a new account. Editing Existing Accounts Account Info After selecting an Account, the Account Info page gives an overview of the account. The Account ID is the Username (and if a DID is assigned as this value the DID) of the account. text/html 2018-12-14T02:31:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=adding_editing_customers&rev=1544754664&do=diff Log into PortaBilling and select “Customers” To configure an existing customer, search for the customer name in the search box, to create a new customer, select Add Basic Customer Info Basic Customer info such as Company Name, Contact Details & Address are configured on the first page displayed when creating /editing customers. text/html 2018-12-14T02:31:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=blf_key_usage&rev=1544754664&do=diff BLF Key Usage BLF keys (Busy Lamp Field) show the status of a user at a glance and can be convenient for knowing the status of a user before calling them, transferring calls to a user, conferencing in a user or picking up ringing calls. Meaning: * Solid Red - On phone / busy * Blinking Red - Phone ringing * Green - Available text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=call_history&rev=1544754665&do=diff Call History Comvergence Enterprise HostedPBX handsets feature a History function that provides information on all calls on the phone. Viewing Call History To view call history press the “History” key on the home screen of the phone. You can scroll between numbers by using the up & down keys & filter between text/html 2020-05-01T02:42:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=call_monitoring&rev=1588300965&do=diff This feature enables a phone to connect silently to a call between two other parties. It has 3 modes that define whether the monitoring phone could be heard by other two. Precondition: Extension A has a connected call with Extension B On Extension C (supervisor) which has Monitoring key configured, press the Monitoring key and enter Extension A. text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=call_pickup&rev=1544754665&do=diff Call Pickup To pickup a call ringing on another handset on your phone system press the “Pickup” key. This will pickup any external ringing call and connect it to you. text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=callcontrol&rev=1544754665&do=diff Answering Calls: When the phone rings it will display the name (If a contact exists) and phone number or extension of the caller. From this screen you can answer the call, forward the call, silence the ringing or reject the call. Making a Call To make a call simply dial the phone number or extension you wish to speak to. text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=conference&rev=1544754665&do=diff Conference Calls Each handset has the ability to start a 3 handset ad-hoc conference, to enquire about integrated Conference Room facilities please contact Comvergence Sales. When on a call press “Conference” to begin adding participants. You can dial the extension/phone number of the destination you wish to conference into the current call. text/html 2021-04-20T03:24:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=day_night_mode_and_company_voicemail&rev=1618889089&do=diff Day/Night Mode Behaviour The main number of the company behaves differently depending on the Day/Night mode state at a given time. The state is changed manually by the user and is independent of any given time-date of any source (i.e. it does not switch automatically by time). text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=directory&rev=1544754665&do=diff Directory All phones have a phonebook automatically populated with numbers on the system (Remote Directory) & a local phonebook of numbers just on the device (Local Directory). Inbound and Outbound calls will display a name if there is a match in the directory. text/html 2020-01-24T00:34:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=dnd&rev=1579826098&do=diff Do Not Disturb The phones have a feature to prevent calls from ringing and interrupting a user called Do Not Disturb. To enable it press the DND key on the phone, When Do Not Disturb is enabled a red icon displays on the screen to let the users know, and the user will show as unavailable to other users. text/html 2020-02-03T02:12:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=feature_codes&rev=1580695973&do=diff For Non IP-Phones such as Softphones or Analog Phones, the following codes can be used to access features of the system: *80 - Pickup Group *99 - Voicemail 700 - Park Call 701 - Park 1 702 - Park 2 703 - Park 3 704 - Park 4 *999 - Main Number Day/Night Toggle & Company Voicemail Setup 9000 - Conference (If purchased) text/html 2019-12-18T02:52:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=forwarding_calls&rev=1576637559&do=diff Forwarding Direct Calls to an Extension Always Forward Calls Forwards all calls (By default this doesn't forward group calls, unless requested) To forward a call select “Menu” from the main screen. Use the arrow keys to select “Features” text/html 2025-09-30T01:11:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=hostedpbx_user_portal&rev=1759194707&do=diff Logging In To login use the URL, Username & Password provided at the time of provisioning. [ ] User Extensions After logging in expand “Extensions & Contacts” and select “User Extensions” You can now view a list of all users and their associated extension. text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=logging_into_portabilling&rev=1544754665&do=diff <https://pb.bbvoice.com.au:8444/> Enter your username & password. text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=managing_dids&rev=1544754665&do=diff After logging into PortaBilling, select DID Inventory to view your DIDs. From here you can view all DIDs assigned to you, and filter by assigned, unassigned, porting status, etc. Finding a Free DID * Enter the Prefix in the DID Number field (Ie for a Melbourne number you would enter 6139 or 6138) text/html 2024-02-08T04:21:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=night_switch&rev=1707366067&do=diff Main Number Setup If your system is configured to be time based please see the instructions here. The main number has 2 different modes; * Day * Night When the system is in day mode, calls to your main number will ring a series of phones for 30 seconds, before going to voicemail if unanswered, text/html 2018-12-14T02:31:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=on_hold&rev=1544754665&do=diff Holding Calls While on one call you have the ability to hold & resume calls. During which time customers will either hear Comvergence's generic music on hold, or your company's music on hold. Holding a Call When on a call you can hold the call by pressing the text/html 2020-09-23T04:05:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=park&rev=1600833912&do=diff Call Parking Call Parking allows a call to be Parked onto the next available parking slot. The parking slots hold the call with the remote party which can then be retrieved from any phone in the organisation. It is an alternative to transferring calls. Parking a Call text/html 2025-10-16T22:49:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=sidebar_comvergence&rev=1760654978&do=diff --- * Log In text/html 2020-08-31T04:09:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=start&rev=1598846984&do=diff Using your Phone * Answering calls/making calls * Forwarding Calls * Transferring Calls * Call History * On Hold * Conference (3 way call) * Park * Directory * Voicemail Setup * Call Pickup * Do Not Disturb * Day/Night Mode and Company Voicemail * Feature Codes - For Softphones & Analog Phones Additional Features * Call Monitoring Setting up your System * Main Number Setup * BLF Key Usage * Feature Codes (for Analog / Legacy phones) * Wi-Fi… text/html 2019-05-09T02:02:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=transferring_calls&rev=1557367373&do=diff Transferring Calls When on a call, you can transfer the call by pressing “Transfer” Once you've pressed Transfer the original call is put on hold and you can select the destination you wish to transfer to. You can dial the extension/phone number of the destination you wish to transfer to. text/html 2019-03-22T01:58:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=voicemail_setup&rev=1553219915&do=diff Voicemail Voicemail is accessed via the “Message” key on the front of the handset. When the system is setup you have the option of having voicemail messages emailed to you, or access them from the handset. Regardless of if you are having voicemail messages emailed to you, or left on the handset, you will need to record your voicemail greeting. text/html 2018-12-14T02:31:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=wholesale&rev=1544754666&do=diff Comvergence Wholesale Portal is now end of life for changes to accounts. All changes to accounts will be done in PortaBilling. However billing (processing payments etc) will still be done through the Wholesale Portal until further notice. If you find anything not covered by this guide please contact Support. (wholesale@comvergence.com.au) text/html 2020-05-27T01:36:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.training.comvergence.com.au/doku.php?id=wi-fi_setup&rev=1590543416&do=diff Wi-Fi Setup Wi-Fi is disabled by default. To enable Wi-Fi, follow the below steps on the phone: * Press Menu softkey * Navigate to Settings and then select Basic Settings * Navigate to Wi-fi * Press Switch softkey when Wi-Fi item is highlighted